Theresa G
CINCINNATI, OH | 2017 Cadillac CTS SedanMarch 25, 2020
Unbeknownst to me, The tire warranty they sold me expired 3 months before my lease expired. I had used the warranty 7 times Previously to replace Pirelli run flat tires. 1 week ago I had to pay 400 to replace a run flat tire and repair rim, you are supposed to be able to drive 50 miles on A run flat before it damages the tire/rim. But driving 11 miles damaged the cords to the point the tire could not be repaired and cracked the rim. Paid that, drove car home, another tire Went flat , took it back apparently now that tire, that had already been replaced once under warranty, is too damaged to be repaired and I have to pay another 400.00 to replace. Went to General sales manager for assistance and it’s now been 7 Days with no answer and my car still sits there . Poor customer service , I expect more from a Cadillac dealer. Do not buy a car here .
Don E
CINCINNATI, OH | 2013 Cadillac CTS SedanMarch 21, 2020
Great
Rena L
CINCINNATI, OH | 2017 Cadillac XT5March 18, 2020
I am Highly Please with the Service and care I get when it's time to have my schedule maintenance on my vehicle.
Ganos G
HAMILTON, OH | 2010 Cadillac EscaladeMarch 18, 2020
very setified
Randy M
FLORENCE, KY | 2017 Cadillac XT5March 16, 2020
Fast and efficient. Joe is always very friendly, courteous, and professional.
Mike H
CEDAR GROVE, IN | 2015 Cadillac SRXMarch 16, 2020
Joe at the service desk takes great care of us every time we interact with him. In this instance, they arranged a ride for me back to my wife's office due to conflicting schedules. The trip was about a 30-40 mile round trip without any fuss. Thank you for the great service.
Unfortunately, I am disappointed with the fact that I had to pay anything to get my lights replaced since it is a known issue. This should have been totally covered by GM and not limited to $800 per light. Great thought, but you fell short.
Yvonne F
HAMILTON, OH | 2017 Cadillac CTS SedanMarch 16, 2020
The service was excellent
James H
SOMERVILLE, OH | 2014 Cadillac CTSMarch 13, 2020
Good
Steven E
CINCINNATI, OH | 2013 Cadillac ATSMarch 12, 2020
Very well taken care of
Steve M
HAMILTON, OH | 2013 Cadillac SRXMarch 11, 2020
Appointment on time! Finished in good time!